Frequently asked questions
Everything you need to know about your stay at bevoflats
Booking & prices
You can book directly on our website. Select your preferred apartment, enter your travel dates and complete the booking with your personal details. You'll receive a confirmation by email immediately.
Yes, by booking directly on bevoflats.de you save the platform service fees. We guarantee you the best available price.
You pay securely via Stripe. Available options are credit and debit card (Visa, Mastercard, American Express — including Apple Pay and Google Pay), PayPal, Klarna and Link. Which methods appear depends on your country and the booking amount.
The minimum stay is generally 2 nights. For individual apartments or during peak season, the minimum stay may vary — you'll find the exact requirement on the apartment's detail page.
Yes, during the booking process you can enter a coupon code at the payment step. The discount will be deducted from the total price immediately.
Check-in & check-out
All our apartments have round-the-clock self check-in. You will receive your personal access code by email before you arrive — depending on the apartment, it opens the door directly or a key safe at the building. No key handover in person is needed.
Check-in is available from 3:00 PM, check-out by 11:00 AM. On request, we can arrange an early check-in or late check-out, subject to availability.
Luggage storage before check-in or after check-out may be possible in coordination with our cleaning team. Please enquire in advance so we can arrange this for you.
Apartment & amenities
Yes, all apartments come with a kitchen, bed linen, towels, Wi-Fi and a Smart TV. Apartment-specific features such as a dishwasher, oven or balcony can be found on each apartment's detail page.
Yes, all our apartments have high-speed Wi-Fi. You'll find the access details in the apartment after check-in.
Unfortunately, pets are not permitted in any of our apartments. We want to ensure that all guests can enjoy an allergy-friendly stay.
Yes. Smoking is not permitted in any of our apartments, parties and celebrations are not allowed, and quiet hours apply from 10 pm to 6 am. Please be considerate of the neighbours in the building.
Of course. Every apartment is professionally cleaned and disinfected before you check in. Fresh bed linen and towels will be ready for you.
Our apartments are in central locations with excellent public transport links. Public parking is available nearby. We do not offer private parking.
Cancellation & changes
You can cancel your booking via the cancellation link in your confirmation email. For cancellations up to 14 days before arrival, you will receive a full refund.
Changes such as date adjustments are possible subject to availability. Simply contact us by email at info@bevoflats.de or by phone — we'll find a solution together.
For cancellations less than 14 days before arrival, the full booking amount is charged. In exceptional circumstances, please contact us — we review each case individually.
Location & getting here
Our apartments are in Kreuzberg (Graefekiez and Mehringdamm), Charlottenburg (near Kurfürstendamm) and Berlin-Mitte (near Potsdamer Platz) — all prime locations with excellent transport links.
From BER airport you can reach our apartments easily by S-Bahn or the FEX (Airport Express) in approximately 30–45 minutes. Alternatively, you can take a taxi or a transfer service.
All our locations are in lively neighbourhoods with numerous cafés, restaurants, supermarkets and attractions within walking distance.
Contact & support
Our team is available around the clock — by email at info@bevoflats.de, by phone or via WhatsApp at +49 156 790 954 00. We usually respond within a few hours.
Please contact us immediately by phone, WhatsApp or email. We'll take care of your concern as quickly as possible — 24 hours a day, 7 days a week.