Terms and Conditions

These General Terms and Conditions (hereinafter the “T&Cs”) apply to all contracts for the temporary provision of holiday apartments booked through the website www.bevoflats.de, and additionally to the use of that website.

The Guest’s contracting party is bevo Company, owner Berat Murati, Schönleinstraße 4, 10967 Berlin, Germany, telephone +49 156 790 954 00, email info@bevo.company (hereinafter “bevoflats”, “we” or “us”). The business is a sole proprietorship.

The “Guest” is the person who makes the booking. That person is liable for all obligations arising from the contract even where they book the apartment together with further persons or on their behalf.

Terms of the Guest that deviate from, conflict with or supplement these T&Cs do not become part of the contract unless we have expressly consented to their application in text form (Textform under German law).

The version of these T&Cs that governs is the version that was available on the website at the time of booking and that the Guest accepted during the booking process. Subsequent amendments to these T&Cs do not apply to contracts already concluded.

We let furnished holiday apartments in Berlin exclusively for temporary accommodation, in particular for holiday, travel or fixed-term professional purposes.

The contract is an accommodation contract for living space for temporary use. It is expressly not a residential tenancy agreement within the meaning of German social tenancy law; the provisions on protection against termination of residential tenancies do not apply, pursuant to § 549 Abs. 2 Nr. 1 BGB (German Civil Code). The Guest acquires neither a right of residence, nor does the stay establish a domicile.

What we owe is the provision of the booked apartment in a contractual, cleaned condition for the booked period, including the fittings and services stated in the respective property description. There is a claim to a particular apartment only in so far as that apartment was expressly booked.

The descriptions, photographs and details of the fittings on the website describe the apartment to the best of our knowledge. Insignificant and reasonable deviations — for example in furnishings of the same kind and quality — are reserved and do not constitute a defect.

The presentation of the apartments on the website is not a binding offer, but a non-binding invitation to the Guest to submit an offer of their own.

During the booking process the Guest selects the apartment, the travel period and the number of guests, enters their personal details and confirms, by way of a mandatory declaration, that they have read and accept these T&Cs and the privacy policy before completing the booking. The total price and the booking details are displayed for review before the booking is submitted; until then, the Guest can correct input errors by changing the details or by abandoning the process.

By clicking the order button subject to payment at the end of the booking process, the Guest submits a binding offer to conclude the accommodation contract and at the same time authorises immediate payment of the full booking amount.

We accept the Guest’s offer by creating the booking after payment has been successfully executed and reserving the apartment for the booked period. The contract is concluded at that moment.

We then send the booking confirmation to the email address provided by the Guest. It contains the essential contractual details as well as a personal link through which the Guest can view their booking and cancel it within the scope of Section 5. The booking confirmation documents the contract that has already been concluded; it does not create it. If it fails to arrive for technical reasons, this does not affect the existence of the contract. The Guest is obliged to provide a valid email address that is checked regularly; if no booking confirmation arrives, the Guest should first check their spam folder and then contact us so that we can send the booking details again.

If, exceptionally, a booking is not concluded — for example because the apartment is already occupied in the selected period — any amount collected nonetheless will be refunded in full without delay.

The total price is displayed to the Guest in full and itemised before the booking is completed. It consists of the accommodation price for the selected period, the cleaning fee and, where applicable, a surcharge for additional guests. All prices stated are final prices in euros. They include value added tax at the statutory rate, currently 7%, and the Berlin accommodation tax (City Tax), currently 7.5%. No further costs arise for the accommodation; in particular, nothing is charged on site.

If the Guest holds a valid discount voucher, they can enter the voucher code in the booking form. The discount is shown in the price overview before completion. A voucher cannot be applied retrospectively to a booking that has already been completed; vouchers are not paid out in cash.

The entire booking amount falls due for payment immediately and in advance upon conclusion of the contract and is collected in full during the booking process. We do not offer a deposit payment, payment by instalments to us or payment on site. This must be distinguished from the relationship between the Guest and the payment service provider they have chosen: individual payment methods give the Guest the option of paying the amount to the payment service provider at a later date or in instalments. Any such offer exists exclusively between the Guest and the payment service provider and is governed solely by that provider’s terms; it does not affect the due date or the full and immediate collection of the booking amount by us.

Payment is processed by the payment service provider Stripe. The payment methods offered during the booking process are available. Which payment methods are offered may vary depending on the country, the booking amount and the currency; the payment methods available in the individual case are displayed to the Guest at the payment step. Payment data is processed exclusively by the payment service provider; we do not receive complete card details. The terms of the respective provider may additionally apply to the use of a payment method.

No security deposit or other security is charged.

If payment fails, or if it is subsequently reversed or charged back without the Guest being entitled to do so, we are entitled to cancel the booking and to let the apartment to someone else. Further statutory claims remain unaffected.

Additional services that the Guest uses outside the booking and that are not part of the total price displayed are agreed and invoiced separately.

The Guest may cancel the booking free of charge up to 14 days before the day of arrival. Cancellation is carried out independently via the personal link in the booking confirmation; alternatively, it can be declared in text form to info@bevo.company.

Calculation of the period: the period of 14 days is counted back from the day of check-in. What matters for compliance with the deadline is our receipt of the cancellation declaration; the deadline is met if the cancellation reaches us no later than on the day that falls 14 days before the day of arrival. If, for example, the Guest arrives on the 20th of a month, free cancellation is possible up to and including the 6th of the same month.

In the case of a timely cancellation we refund the full amount paid without deduction. The refund is made to the means of payment used for the booking and is usually credited within 5 to 10 business days; the exact time depends on the payment service provider and on the Guest’s bank.

Once this deadline has expired, that is to say less than 14 days before the day of arrival, free cancellation is no longer possible. The Guest may nevertheless cancel the booking at any time via the personal link as long as the stay has not yet begun; we then release the apartment for the booked period again and may let it to someone else. In that case the claim to the agreed booking amount remains in place, irrespective of whether the Guest actually uses the apartment. Paragraph 5 remains unaffected; under it, any letting of the apartment to someone else during the booked period is credited in the Guest’s favour.

Against the amount owed under paragraph 4 we must allow to be credited the expenses we save because the apartment is not used, as well as anything we obtain by letting the apartment to someone else during the booked period (§ 537 Abs. 1 Satz 2 BGB applied accordingly). The expenses saved include in particular the separately itemised cleaning fee where the apartment is not used and therefore not cleaned. The Guest is expressly permitted to prove that our saving is higher or that we have let the apartment to someone else; in that case the amount owed is reduced accordingly. If this results in an amount in the Guest’s favour, we refund it to the means of payment used for the booking.

The Guest has no claim to rebooking to another period or another apartment. Rebooking can be agreed on request in so far as the desired apartment is available in the desired period; the conditions of a rebooking are determined by mutual agreement in the individual case.

Cases of hardship: if the Guest is unable to start the trip for a serious personal reason, we will examine the individual case on request and look for an amicable solution. This examination is carried out as a voluntary gesture of goodwill; it does not give rise to any legal claim to a refund, a credit note or a rebooking. We recommend that the Guest consider taking out travel cancellation insurance.

Statutory rights of the Guest, in particular rights on account of a defect in the apartment or of a breach of duty for which we are responsible, remain unaffected by this Section.

For contracts for the provision of accommodation for purposes other than residential purposes there is no statutory right of withdrawal where the contract provides for a specific date or period of performance (§ 312g Abs. 2 Nr. 9 BGB, German Civil Code). Since every booking on this website fixes a specific day of arrival and departure, the Guest is not entitled to a 14-day right of withdrawal for distance contracts.

Important note on the distinction: the period of 14 days referred to in Section 5 is not a right of withdrawal, but a contractual cancellation option granted voluntarily by us. It is not calculated from the conclusion of the contract but backwards from the day of arrival, and it therefore ends as early as 14 days before arrival — in the case of bookings made at short notice, possibly immediately upon booking.

An example: anyone who books a trip on the 1st of a month for the 5th of the same month has neither a right of withdrawal nor a free cancellation option, because fewer than 14 days lie between the booking and arrival.

The Guest’s statutory rights in the event of defects, in the event of a breach of duty on our part or under mandatory consumer protection provisions remain unaffected.

If the Guest does not appear on the booked day of arrival without having cancelled the booking in good time in accordance with Section 5, the claim to the agreed booking amount remains in place. Section 5 paragraph 5 applies accordingly.

We keep the booked apartment available for the entire booked period. Non-arrival neither extends nor postpones the booked period.

A late arrival or an early departure does not affect the agreed price and does not give rise to any claim to a refund or a reduction. Since access to the apartment is possible around the clock via an access system, a late arrival is also possible without a separate arrangement.

If it becomes apparent that the Guest will arrive late or not at all, we ask for a short message to info@bevo.company.

If the provision of the booked apartment becomes impossible for us for a reason for which we are not responsible — in particular due to force majeure, an official order, fire, water or storm damage or any other unforeseen uninhabitability — we are entitled to withdraw from the contract. We will inform the Guest without delay.

In such a case we will, where possible, offer the Guest an equivalent replacement apartment. If the Guest does not accept the offer, or if we are unable to make one, we will refund the amount already paid in full and without delay. Further claims by the Guest are excluded in these cases in so far as we are not at fault.

We are further entitled to terminate the contract without notice for good cause, in particular if the Guest, despite a warning, substantially breaches their obligations under Section 10, occupies the apartment with significantly more persons than booked, hands it over to a third party or uses it commercially without authorisation, or if they gave incorrect material information when booking. No warning is required where it evidently offers no prospect of success or where continuation of the stay is unreasonable for us or for the residents of the building.

If we terminate for good cause for which the Guest is responsible, the claim to the agreed booking amount for the booked period remains in place. Section 5 paragraph 5 applies accordingly.

The apartment is available to the Guest from 15:00 on the day of arrival. On the day of departure it must be vacated by 11:00.

Check-in is a self check-in and is therefore possible around the clock. We provide the Guest with the personal access code and the further access information by email in good time before arrival. Depending on the apartment, the access code either opens the apartment door directly or opens a key safe at the building, from which the Guest takes a key for the apartment. There is no personal handover of keys.

The access code, the further access information and any key taken from the key safe must be treated as confidential and must not be passed on to third parties. A key that has been taken must be placed back in the key safe on departure. If the Guest loses a key that has been taken or does not return it, the Guest bears the costs of obtaining a replacement and of any replacement of the lock or of the key safe that becomes necessary as a result. The Guest remains free to prove that no loss has arisen or that the loss is substantially lower.

An earlier arrival or a later departure is possible only by prior arrangement and only subject to availability. There is no claim to this.

If the Guest does not vacate the apartment in good time, we are entitled to claim compensation for the resulting loss, in particular additional expense for cleaning and preparation as well as claims of subsequent guests.

The apartment may be occupied by no more persons than the number stated as the maximum occupancy in the respective property description and booked during the booking process. An overnight stay by further persons requires our prior consent.

Pets are not permitted in any of our apartments. In this way we ensure an allergy-friendly stay for all guests.

Smoking is prohibited in all apartments. Parties and celebrations are not permitted. Quiet hours apply from 22:00 to 06:00. The Guest must show consideration for the other residents of the building; in addition, the house rules of the building and the statutory quiet hours must be observed.

The apartment and its furnishings must be treated with care and consideration. During the stay and when leaving the apartment, the Guest must exercise the care of a diligent user and must protect the apartment from avoidable damage.

The apartment may be used exclusively for the purposes agreed in the contract. Reletting, subletting or any other transfer to third parties, whether for consideration or free of charge, as well as commercial use — for example for events or commercial photo and film shoots — is not permitted without our prior consent in text form.

Defects or damage must be reported to us without delay so that we can remedy them. If the Guest fails to report them, this may restrict their warranty rights in so far as a remedy has thereby become impossible for us. The Guest is liable in accordance with the statutory provisions for damage culpably caused by the Guest or their fellow travellers.

We are liable without limitation for damage arising from injury to life, body or health that is based on an intentional or negligent breach of duty by us, our legal representatives or our vicarious agents, and for damage based on intent or gross negligence. We are likewise liable without limitation in the event of fraudulent concealment of a defect, of the assumption of a guarantee and under the German Product Liability Act (Produkthaftungsgesetz).

In the case of simple negligence we are liable only for the breach of material contractual obligations, that is to say obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance the Guest may regularly rely. In that case liability is limited to the foreseeable damage typical of this type of contract at the time the contract was concluded.

In all other respects, that is to say outside the cases referred to in paragraphs 1 and 2, our liability in damages is excluded. In particular, liability irrespective of fault for defects that already existed when the contract was concluded (§ 536a Abs. 1 Alt. 1 BGB) is excluded, in so far as this is legally permissible. Paragraphs 1 and 2 remain unaffected by this paragraph.

We are liable in accordance with the statutory provisions for the Guest’s belongings brought into the apartment. We recommend not leaving valuables unattended and locking the apartment when leaving it.

We are not liable for short-term disruptions or failures of utilities and facilities for which we are not responsible — for example interruptions of the electricity, water or internet supply caused by third parties. In such cases we will endeavour to provide a reasonable remedy.

The above limitations of liability also apply for the benefit of our employees, representatives and vicarious agents.

We process the Guest’s personal data exclusively within the framework of the applicable data protection provisions and only in so far as this is necessary for the establishment, performance and settlement of the contract or another legal basis exists.

Details of the nature, scope, purpose and legal basis of the processing, of the service providers used and of the Guest’s rights — in particular access, rectification, erasure, restriction, data portability and objection — are set out in our privacy policy, available at www.bevoflats.de/en/privacy-policy.

We answer questions about data protection at info@bevo.company.

We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board.

We ask the Guest to contact us directly first in the event of complaints. Experience shows that the vast majority of matters can be resolved directly and quickly.

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. If the Guest has their habitual residence in another state, the protection of mandatory consumer protection provisions of that state remains unaffected.

No special place of jurisdiction is agreed; the statutory rules apply.

Amendments and additions to the contract as well as declarations in connection with the contract must be made in text form. Email is sufficient. There are no verbal side agreements.

These T&Cs are provided in several languages. The translations serve to aid understanding; in the event of discrepancies the German version prevails, in so far as no mandatory provisions conflict with this.

Should a provision of these T&Cs be or become wholly or partly invalid, the validity of the remaining provisions remains unaffected. The statutory provisions take the place of the invalid provision.

The following provisions of this Section concern exclusively the use of the website www.bevoflats.de and leave the above rules on the accommodation contract unaffected.

Unless stated otherwise, the rights to all content on this website — in particular to texts, photographs, graphics, logos and design — belong to bevoflats or to our licensors. All rights reserved.

The Guest may access and view the content for their personal, non-commercial use. Any use going beyond this requires our prior consent in text form. Without such consent it is in particular prohibited:

• to republish content from this website
• to sell, rent out or sublicense content from this website
• to reproduce, duplicate or copy content from this website
• to redistribute content from this website or make it publicly accessible
• to extract content from this website by automated means or to use it for training artificial intelligence systems

Linking to our website is permitted without prior consent, provided that the link is not misleading and does not falsely create the impression of promotion, support or endorsement by us. If a link does not meet these requirements, we reserve the right to demand its removal.

The use of our company name or of the address of our website as link text is permitted. The use of our logo or of other protected signs requires our prior consent in text form.

Without our prior consent in text form, our pages must not be embedded in frames or iFrames where this alters the presentation or appearance of our website.

We create the content of this website with care, but cannot accept any warranty for its completeness, accuracy and topicality, unless the information has become the subject matter of a specific booking. Only the information in the booking confirmation is binding.

We cannot guarantee uninterrupted availability of the website. Maintenance work, disruptions and technical failures may temporarily restrict access.

The operators of external websites to which we link are solely responsible for their content. At the time of linking, we were not aware of any legal infringements. If we become aware of legal infringements, we will remove the link concerned without delay.

Section 11 of these T&Cs applies accordingly to liability in connection with the use of this website. Liability for damage arising from injury to life, body or health, for intent and gross negligence, for fraudulent conduct and under the German Product Liability Act (Produkthaftungsgesetz) remains unaffected in every case.

If you have questions about these General Terms and Conditions or about a booking, you can reach us at:

bevo Company, owner Berat Murati, Schönleinstraße 4, 10967 Berlin, Germany

Email: info@bevo.company, telephone: +49 156 790 954 00